Error Resolution

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR ELECTRONIC TRANSFERS

Telephone us at: 1-855-HI-CHIMP (1-855-442-4467) or Write us at: ChimpChange, PO Box 124, Dell Rapids, SD 57022 as soon as you can, if you think your transaction history is wrong or if you need more information about a transfer on the transaction history. We must allow you to report an error until sixty (60) days after the earlier of the date you electronically access your Card Account, if the error could be viewed in your electronic history, or the date we sent the FIRST written history on which the error appeared.

 

(1) Tell us your name and account number (if any).

(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.

(3) Tell us the dollar amount of the suspected error.

 

We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your Card Account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and you do not provide it within ten (10) Business Days, we may not credit your Card Account.