Need Help?

Trying to load money? Trying to change your phone number?
We’ve got you covered, check out the links below!

To activate your card you need to either do it through the ChimpChange app or by calling Customer Service at, 1-855-HI-CHIMP (1-855-442-4467).
 
Through the app you can follow these steps:
 
  1. Log in to the ChimpChange app
  2. From the "Home" screen tap the 4-lined "Menu" button at the top left of the screen
  3. You will then see a green "Activate Your Card" option at the top of the menu, only if you have not yet activated your card
  4. Touch the "Activate Your Card" button and in the pop up box you put in the last 4-digits of your card number and then your full SSN.
  5. Touch the blue "Activate" button - Then you're done!!
 
Through Customer Service follow these steps:
 
  1. Call Customer Service at 1-855-HI-CHIMP (1-855-442-4467)
  2. To activate your card press 2
  3. Enter your 16-digit card number 
  4. Then enter your 4-digit temporary PIN code, which can be found on the sticker attached to your ChimpChange Prepaid MasterCard.
  5. It will also ask you to enter your entire SSN to verify your identity
  6. Once you enter all of this info your card is activated

 

It makes us super sad that you are unable to create a ChimpChange account...
 
To create the bank account that comes with the ChimpChange Prepaid Mastercard, full name, a US mobile number, US residential address, DOB and Social Security Number are required.  

If the details you are entering are correct, it may be that you cannot be located in our ID checking partner's ID check database. This means that, unfortunately at this stage, you will not be able to create a ChimpChange account due to a technical issue with our ID checking partner. For the security of your personal information, we do not have access to the database or the reason why you could not be located.
 
We are working on an alternative method for checking IDs and will contact all our potential Chimps as soon as it is available!!

Yes.

The app can be used with a WiFi connection, or your smartphone’s data. Please note standard data rates apply when not connected to WiFi.

iOS (Apple iPhone 4 and later/iOS 7.0 or later) and Android.

 
If you have any issues with your ChimpChange app not working on your device, please contact Support by going to Help & Support in the ChimpChange app or you can directly email us at support@chimpchange.me.

Yes, however you will need a US residential address for ID verification purposes. This address is where you will receive your ChimpChange Mastercard. If the card is used outside of the US, all standard foreign exchange fees apply. Click here for more details.

Yes. ChimpChange does not see or store your SSN; it is encrypted with a 256-bit-key and securely transmitted to our Mastercard processor to verify your identity.

At this stage ChimpChange is available to US residents over the age of 18. To create the bank account that comes with the ChimpChange Prepaid Mastercard, a US mobile number, email, US residential address, date of birth and Social Security Number are required. We only need your Social Security Number for identity verification purposes through our ID checking partner. 

First you will need to download the ChimpChange app from either the App Store or Google Play.  

To register for a ChimpChange account you must have a US residential address and be 18 years or older.
  1. Enter your mobile number on the Get Started screen (you may have to touch ‘Create account’ first) then touch ‘Get Started’;
  2. A few details about ChimpChange will pop up then touch ‘Next’;
  3. On this screen you need to enter your first name, last name, email address and choose a password; Note: you can use the 'Get Started with Facebook' button to pre-fill some of the registration form.
  4. Touch ‘Next’ then enter your address (note, addresses must be residential and this is where your ChimpChange Prepaid Mastercard is sent);
  5. Touch ‘Next’ then enter your date of birth, social security number and accept the Terms and conditions. For details on why we need your social security number see [link];
  6. Once your details have been match to our ID verification database, you may be required to answer a couple more questions to confirm your identity.
And that’s it! You’re done! You can start using ChimpChange.

If you already have a ChimpChange account, you can log in using the mobile number you used to register and your ChimpChange password.

  • To log in with your password:
  • Enter your mobile number;
  • Enter your password;
  • Touch ‘Log In’.

If you were the last person to log into ChimpChange on the device you are using, and you have enabled 'log in with PIN' in your account settings, you can use your ChimpChange app PIN to log in. Note, this is not the same as your Mastercard PIN.

  • To log in with a PIN:
  • Touch ‘Log In with PIN’;
  • Enter your PIN;
  • Touch ‘Log In’.

To go back and log in with your password simply touch ‘Enter with password'.

The ChimpChange app is available in the App Store here and on Google Play here.

The card is not a credit card. No interest is, or will be, paid on the balance of the card account or any sub-account. Dependent upon the deposit method(s) you choose, fees may be imposed in connection with deposits. You agree to pay to bank all fees charged in accordance with this agreement.

Call us 24/7 at 1-855-HI-CHIMP (1-855-442-4467), option 3 then option 2 for questions about your ChimpChange Prepaid Mastercard, or option 1 during regular business hours, or email us at support@chimpchange.me, or submit a Support request right through the app by tapping the Help & Support icon.

Via email, and through this website, and we are constantly pushing new builds into the App Store and Google Play Store with updated features.

Your ChimpChange Card usually ships within 48 hours of signup. Expect your card to arrive 7 to 10 business days, or 8 to 12 days including weekends, after you sign up, at the mailing address you used to register for ChimpChange.

Not yet, but you can access basic account transaction detail on our website found here.

Not yet. But our goal is to make ChimpChange available on all smartphones.

iOS (Apple iPhone) and Android. The ChimpChange app is available in the App Store  here and on Google Play here .

No. But it makes us sad.

Yes. Just send us a message or call Customer Service at 1-855-HI-CHIMP (1-855-442-4467) or by opening an in-app ticket. Please be prepared to verify your identity, including last 4 of your SSN, and DOB.

For a full listing of our fees please refer to our Fee Schedule.

Anywhere in the world where there is an internet connection or Debit Mastercard is accepted.  Data connection fees for using the app may apply, however you can use the card without accessing the app. 

ChimpChange is a secure and versatile mobile banking app connected to a prepaid debit account that gives you complete control of your funds. You can use your smartphone to transfer money in real time to friends, family and businesses, shop online securely, and immediately access your money anywhere Debit Mastercard is accepted.

Because ChimpChange is a prepaid card, your transaction will be declined if you attempt to spend more than the balance that is on your account.

However, some merchants may process a "pending" charge at a later date from the original transaction. If the balance on your card is lower than the transaction amount, it can bring your account to a negative. 

ChimpChange allows you to send money from your ChimpChange account to any of your linked third-party accounts. To learn how to link your third-party account to your ChimpChange account see [link]. Note, you must also have activated your ChimpChange Prepaid Mastercard to transfer money to a third-party account.

To transfer money to a third-party bank account:

  • Touch ‘Unload Money’ on the Home screen (or left menu);
  • Choose a linked account that you would like to transfer money to;
  • Enter an amount (must be less than your ChimpChange account balance) to transfer to your third-party bank account.
  • Touch ‘Unload Money’ and your transfer receipt will appear.

We will also send you email of the transfer receipt.

*Please Note* You can only add 3 unload accounts at one time, through the above process.

Like a lot of debit cards you can get cash back at thousands of retail locations across the US.

To find cash back locations where you can withdraw cash from your ChimpChange card free of charge:

  • Touch ‘Unload Money’ on the Home screen (or left menu);
  • Touch the ‘Cash’ button;
  • Touch the “Find cash back locations” button.

 A map will open and center in on your location.

Yes. Anywhere online that accepts Debit Mastercard.

 

Yes. The maximum amount you can withdraw is set by the retailer where you are making the purchase. You are also limited by your $2,500.00 a day purchase maximum. Check the cash back locator in the App to find out how much you can withdraw from local retailers.

Yes. When making a purchase at participating cash back merchants, select "Debit" as your form of payment. Put in your PIN and if the merchant allows for cash back, you can choose the desired amount of cash you want to get back. We have a cash back locator in the App to help you find cash back locations near you.

As much as you want (Whatever you have in your ChimpChange account).

Your ChimpChange Card PIN is the 4 digits as described on the sticker attached to your ChimpChange Card. You can change your debit card PIN by calling 1-855-HI-CHIMP (1-855-442-4467).

The daily cash withdrawal limit is $510.00. Each ATM has its own specific withdrawal limits as well.

Yes. Any ATM in the world where you see the Mastercard Acceptance Mark. (Bank or ATM network fees may be an additional cost.) You can use a MoneyPass ATM free of charge. To find a MoneyPass ATM near you, click here.

Yes. At any store around the world that accepts Debit Mastercard.  A foreign exchange fee will apply to international purchases. See the Fee Schedule for the complete listing of our fees. 

Receiving funds from a non-ChimpChange user requires the use of a third party service like PayPal or Western Union. A non-ChimpChange user cannot directly send funds to your account. 

To receive money using ChimpChange all you need to do is give another ChimpChange user your mobile number that is associated with your ChimpChange account. Or you can spread the Chimp love and send invites to your friends and family to join ChimpChange.

When someone sends you money using ChimpChange it is automatically sent to your ChimpChange account. You will receive a SMS and email confirming the receipt of funds. You don’t have to do anything else!

You can transfer up to $500 per day to other ChimpChange users.

 

Immediately if they are ChimpChange members. They must already be a ChimpChange member to be able to access the funds.

You can send money in real time to other ChimpChange users. They must already be a ChimpChange user to access the funds.

You can make unlimited transfers to other users, with a daily maximum of $500.

It’s free! You can send money from your ChimpChange account to other ChimpChange users.

Sending money to someone is quick, easy and free with ChimpChange!

 To send money:

  • Touch ‘Send Money’ on the Home screen (or left menu);
  • Enter the person’s mobile number that you want to send money to, or enter their name to look them up in your phone’s contacts (you can also touch the contacts icon on the right to browse your phone contacts or touch the book icon to see your favorite and recent contacts); 
  • Select an amount you want to send (up to $500.00 per transfer) or touch the right arrow to select a recent or preset amount;
  • Sending a memo when you send money is optional, but will help you remember what the transfer was for. Memos can be text and/or a photo or video.
  • You can enter a text memo directly into the memo field or touch the camera icon to attach a photo or video.
  • Once you are happy with the above, touch ‘Send Money’.
  • The confirmation page will appear which summarizes the transfer for you to check one more.
  • Once you’re happy with the details of your transfer, touch ‘Confirm’.

Your money will be sent and the receipt displayed on screen.

Your transfer is now complete, the recipient will receive a text notification of the transfer and you will both be emailed a copy of the receipt. Money you sent will be available right away!

Please follow the steps below to link your PayPal account.
  1. Log in to PayPal
  2. At the top of the page click “Wallet”
  3. When on the “Wallet” page, click “+ Link a Bank” in the gray box
  4. Click “I have a different bank”
  5. Then enter the Routing Number and your Account Number into the fields provided. You can find your account number and routing number in the ChimpChange app in the “Accounts” page.
  6. Then click “I Agree and Link”
  7. It will then prompt you that there will be 2 deposits made between $0.01 and $0.99 into your account that you will need to verify in 2-3 days.
  8. Then click “Confirm in 2-3 Days”
  9. Then you need to check your ChimpChange account in the following days to confirm the amounts.
  10. You can then enter the amounts that were deposited in the “Wallet” page of your PayPal account by clicking on the icon for “Central Bank of Kansas City” (it will have a yellow “Confirm” ribbon).
  11. Once the amounts are entered you’re done and you can transfer funds from your PayPal account to your ChimpChange account!

Please note that when transferring from bank to bank, there is a 2-3 business day processing period. 

 

You can load up to 2 times a day, as long as, it does not exceed the $10,000.00 balance limit.

No. You can direct deposit as little of your pay as you want.

Take note: You have a $10,000.00 balance limit.

You can receive direct deposit straight onto your ChimpChange Card! Your account number and routing number can be found in the "Accounts" Page in the ChimpChange app. You can provide these numbers to your employer or any other entity that wants to send you funds through ACH direct deposit. The bank listed for direct deposit is the Central Bank of Kansas City.

Alternatively, you may download a direct deposit form by clicking this link to our website.

You can only load up to the account balance limit of $10,000.00. If a load is more than this amount, your load will be sent back to the issuer.

You can unload money right from the app. The account linking process requires that you 1) create the link, and 2) verify the account. Here's how:

1) Link A Bank Account

1. Open and log in to the ChimpChange app
2. Go to Accounts
    a. From the “Home” screen touch the “Accounts” icon, or
    b. From another screen touch the 4-lined “Menu” icon at the top left corner of the screen and touch “Accounts” in the menu
3. Touch “Add account…”
4. In the pop-up box please enter your third-party bank account number and routing numbers in the fields provided and then touch the blue “Link Account” button
    - On this page there is a notice that we will be sending 2 micro deposits into your third-party account and it will take 1-3 days for them to appear in the linked account
5. Then touch the blue “Link Account” button

2) Verify A Linked Account

When the micro deposits have arrived in your linked bank account, follow these steps to verify your account.

1. Find the amounts of the micro deposits in your linked bank account using your bank portal or bank statement. These may be labeled "TransCard", our Mastercard processor.
2. Open and log in to the ChimpChange app
3. From the Home screen touch the "Accounts” button
4. From the Accounts screen, touch "PLEASE VERIFY" to the right of your bank account name
5. In the Verify Bank Account pop up, enter the two amounts that were deposited into your account into the "First amount:" and "Second amount:” fields
6. Touch the "Verify Account" button

That's it! You're done linking an "Unload" account.

Not when loading money directly from your existing bank account or employer. There is however a fee of up to $4.95 charged by the retailer when loading cash at 7-Eleven, CVS, K-Mart, Rite Aid, Walgreens and Walmart.

You can load money into your ChimpChange account at Green Dot® locations across the nation.  Find a “Reload @ the Register” location by visiting https://www.attheregister.com/locations.  Alternatively, you can load money into your ChimpChange account at any of these locations nationwide:

  • 7-Eleven
  • Walmart
  • CVS Pharmacy
  • Kmart
  • Rite Aid
  • Walgreens
  • Dollar Tree

Touch the Load Money icon on the home screen (or touch Load Money on the main menu) and the Load Money screen will appear.

To cancel a call you have already scheduled follow the directions below:

1. From your home screen tap on the menu button in the upper left-hand corner and select ‘Help & Support.’

2. Select ‘Schedule a call with a Chimp Happiness Advocate.’

3. Tap on the blue ‘Cancel Appointment’ button on the bottom of your screen and confirm your cancellation.

When choosing the date and time of your appointment, times will be displayed to you in local time.

Once you’ve booked your appointment, however, your confirmation email will display the time of your call in Pacific Standard Time (PST).

While we’d love to chat with you as long as possible, currently you can only schedule one appointment at a time so that we can assist all our lovely customers.

Nope. You can call us whenever you’d like simply by tapping the ‘Give us a call’ option in the customer support section of your app. You don’t even have to dial, it’s that easy.

Not much of a talker? Tap on ‘Send us a message!’ and let us know how we can help.

Easy. You can schedule a call from the customer support section of your app. To do so simply follow the directions below:

1. From your home screen tap on the menu button in the upper left-hand corner and select ‘Help & Support.’

2. To set up an appointment select ‘Schedule a call with a Chimp Happiness Advocate.’

3. Pick a date and time which works best for you.

4. Fill out the form with all the necessary information. While only your name, email, and phone number are required, the more information you can give us about your issue the better.

5. Tap on ‘Book It!’ to schedule your appointment. After doing so you’ll receive an in-app notification and an email confirming the date and time of your call.

 

1. Open your app and log in

2. Tap on 'Load Money' from the home screen

3. Select the 'Load Check' tab and then tap on the blue 'Load Check' button

4. Tap on 'My Cards' and then select the 'Edit' button on the upper right-hand corner of your screen

5. Tap on the red 'Delete Card' button to delete your old card

6. Tap the '+' icon on the upper right-hand corner of your screen to add your new card

7. A pop up will appear prompting you to enter:

-Your full 16-digit card number

-Full name on the card

-Expiration date

-Billing zip code

-Card Nickname

8. Fill out the entire form and then tap ‘Submit’ 

 

After you have added your new card you will need to contact our check processing partner, Ingo Money, to have your funds deposited to your new card. Please follow the steps below to contact Ingo Money via chat:

  • 1. Visit ingomoney.com from your web browser
  • 2. Look for the section labeled 'CONSUMERS' and tap 'Visit Site'
  • 3. Tap on chat bubble. This is the green circle located on the bottom right-hand corner of your screen.
  • 4. Begin chat

Once an Ingo Money rep has responded, let them know that you attempted to load a check onto your old card. They'll be able to push the funds onto your new card after verifying your information.

No. In order to load a check using Ingo for ChimpChange service, you must have an activated ChimpChange Card. 

We strongly recommend not loading any funds onto your ChimpChange account until you have your card in your possession.

With Ingo Money, if your check is approved you can get your money in minutes. 

When you submit a check in the ChimpChange app through Ingo Money, review for approval typically takes 3-5 minutes. In some instances, review may take up to one hour while we work to verify sufficient information to approve your check. If your check is approved, we will send your money immediately to the ChimpChange account.

Ingo Money also offers a no-fee check service. If time is on your side, you can get your money in 10 days if your check is not returned unpaid within the 10-day period and receive those funds in your ChimpChange account.

To provide this service to you, expenses are incurred in four primary areas: 

  • Check clearing and settlement costs: When we approve your check and send your money to your selected accounts in minutes, behind the scenes, the check is sent to the Federal Reserve to clear and settle it with the check writer’s bank. That process typically takes a few days, which means that we incur interest expense.
  • Bounced and non-payment check costs: Sometimes, a check does not clear because there is not enough money in the check maker’s bank account. Other times there are problems with a check that prevent it from being paid. When checks do not clear we may never get the money, but we have already given you your money, and it is always guaranteed.
  • Transaction processing costs: In order for us to send your money in minutes to thousands of accounts issued by banks all across the country, we have to use network processors like Visa, Mastercard, American Express, Discover, Star, Pulse, Maestro and many others. The networks and various other third party processors we use to send your money depends on the account you choose, and all of them have associated fees and processing costs.
  • Technology systems and servicing costs: Building and maintaining technology infrastructure, improving our app, processing checks, accessing third party information databases and serving our customers is the other primary area of cost.

You can submit most check types for funding approval in the ChimpChange App through the Ingo Money feature, from $6.01 up to $2,500. This includes payroll and government checks with a pre-printed signature, business checks, two-party personal checks, handwritten payroll checks, insurance checks, attorney checks, cashier’s checks, money orders, rebate checks and refund anticipation checks. All checks must be made out to you, endorsed by you and drawn on a bank account in the United States or a U.S. territory.

Please note that we generally don’t accept checks that aren’t made out to you, conditional endorsement checks, counter checks, credit card checks, customer appreciation certificates, gift certificates, starter checks, traveler’s checks or warrants.

Ingo Money will review most check types for funding approval from $6.01 up to $1,000. Your use of Ingo Money will be limited to $1,000 per check, per day. You are also limited by the daily load limits and account balance limit. See your Cardholder Agreement for more information.

All checks submitted to ChimpChange through Ingo Money are subject to review for approval, and most of the checks we review are approved. There are times though when we are unable to approve a check due to inconsistencies in check images, limit-related issues, insufficient check verification data, or information about the check writer’s account. Unfortunately, we cannot always tell you exactly why a check is declined because privacy regulations prevent us from sharing a check writer’s account information with you.

Below are some examples of reasons we may decline a check:

  • Check was not written to you, as your name appears on your Ingo Money account.
  • Check was written by someone in the same household.
  • Check was not endorsed.
  • Amount of the check is less than $6.01 or more than $2,500.
  • Amount of the check will cause you to exceed the daily, weekly or monthly funding limits for your selected account.
  • Amount of the check will cause you to exceed the daily or monthly check cashing limits or the maximum balance allowed on your ChimpChange account. 
  • Check images are illegible or do not pass authenticity screening.
  • Check is a single-party check (drawn on another account you own), a temporary check, a credit card check or another unusual check type we do not support.
  • A properly voided image of the check was not received. If you need to resubmit your voided check image, call Ingo Money at (229) 276-3990.
  • Sufficient information could not be verified on the check writer’s account.
  • Check was written on a closed or compromised account.
  • Check was loaded onto an inactive ChimpChange Card.

A common reason for decline check loads is loading to an inactive ChimpChange Card. If you have received a new ChimpChange Card, you must update your card information in the check load menu. To do so, follow the instruction below:

1. Open your app and log in

2. Tap on 'Load Money' from the home screen

3. Select the 'Load Check' tab and then tap on the blue 'Load Check' button

4. Tap on 'My Cards' and then select the 'Edit' button on the upper right-hand corner of your screen

5. Tap on the red 'Delete Card' button to delete your old card

6. Tap the '+' icon on the upper right-hand corner of your screen to add your new card

7. A pop up will appear prompting you to enter:

-Your full 16-digit card number

-Full name on the card

-Expiration date

-Billing zip code

-Card Nickname

8. Fill out the entire form and then tap ‘Submit’ 

 

After you have added your new card you will need to contact our check processing partner, Ingo Money, to have your funds deposited to your new card. Please follow the steps below to contact Ingo Money via chat:

1. Visit ingomoney.com from your web browser

2. Look for the section labeled 'CONSUMERS' and tap 'Visit Site'

3. Tap on chat bubble. This is the green circle located on the bottom right-hand corner of your screen.

4. Begin chat

Once an Ingo Money rep has responded, let them know that you attempted to load a check onto your old card. They'll be able to push the funds onto your new card after verifying your information.

 

 

If we approve your check, we may ask you to void your check and send a picture of your voided check to us for review before we release your funds to your selected accounts. Hold on to your check until you receive confirmation in the app or via email that your accounts have been funded. You can also check your ChimpChange account balance to confirm that your funds have been posted to your account.

It’s possible that the check is not written dark enough or that some of the information, like the check amount, is not close enough to its intended area to be read properly by our software.

It’s easy! First, sign the back of your check and make sure the lighting in the room is good. Now, lay the check on a solid-colored background, front-side up, so that none of the check information is covered up. Then, sign in to your ChimpChange app and tap "Load Check" from the Home Screen. Tap the first check image field and position your mobile device camera at a slight angle so there are no shadows on the check. Be sure the check fits just inside the guidelines and that it is not wrinkled in any way. Then, tap the screen to take the photo of the front of the check. Turn the check over and tap the second check image field to take a photo of the back of the check.

The ChimpChange app in the Ingo Money section will read the amount of the check. Simply confirm that the amount displayed is accurate or correct it, and tap ‘Next.’ Continue to follow the screen prompts to choose when you want your money and where you want us to send it and then submit the check for review.

Your Round Up Balance will update once your purchase has settled.

To see all the round ups and transfers to or from your Round Up Balance simply tap on ‘See Round Up History’ in the Round Ups page.

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There is no limit to how much money you can have in your Round Up Balance. Believe in yourself!

Round Ups calculate your “spare change” by rounding up your purchases to the nearest dollar. For example, if you make a purchase of $5.25, $0.75 will be rounded up to your round ups balance. 

When you enable Automatic Round Ups we move the spare change from your Card Balance to your Round Up Balance every time you spend.

You can move the balance to and from your card balance.

To transfer your Round Ups balance onto your card balance, follow the instructions below:

1) Log into your ChimpChange app.
2) Tap "Round Ups"
3) Tap "Transfer Funds
4) Input the amount you would like to transfer.
5) Select if you would like to transfer to your "card balance" or "round up balance."

No, but it can bring your account to $0.00.

For example, let’s say you have $8.00 in your account and you make a purchase of $7.50. The amount to be rounded up is $0.50. This brings your card balance to $0.00 and brings your Round Up balance to $0.50.

In a different example, you have $7.65 in your card balance and you make a purchase for $7.50. No round up will be made because the left over $0.15 in your card balance does not round the purchase off to the nearest dollar.

Screen_Shot_2017-04-11_at_10.36.21_AM.pngScreen_Shot_2017-04-11_at_10.36.45_AM.png 

Only purchase made at a point of sale (POS) or online will be rounded up. Recurring payments that are debited using your account and routing number, and transfers to other ChimpChange users will not.

The amount of time it takes for a purchase to settle can vary due to a number of different factors, but it usually doesn’t take more than a few days.

Whether or not the card was swiped, if the PIN was or wasn’t entered, and the type of merchant can all affect the time it takes for a transaction to settle for example.

Most definitely. You can enable and disable this feature at any time.

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No, only funds in your Card Balance will be used towards purchases made with your card.

However, you can manually transfer funds from your Round Up Balance to your Card Balance at any time by tapping on the blue ‘Transfer Funds’ button on the bottom of your screen.

To transfer your Round Ups balance onto your card balance, follow the instructions below:

1) Log into your ChimpChange app.
2) Tap "Round Ups"
3) Tap "Transfer Funds
4) Input the amount you would like to transfer.
5) Select if you would like to transfer to your "card balance" or "round up balance."

Thank you!

There is no limit to how many times you can transfer. Go bananas!

It is important we have your most current address on file, in case we need to send you a new card or statement. You can update your address via your ChimpChange mobile app. Follow the instructions below:

  1. Tap the menu bar at the top left of the home page.
  2. Tap "settings."
  3. Tap "Update Address"

Once you've updated your address, hit "done." Please note, if you have not activated your ChimpChange Card, you may not be able to update your address. If you receive any errors while updating your address, please contact us at support@chimpchange.me

Yes. Email confirmations are sent to you for all transfers and we also send you an SMS confirmation when you have received money.

The App is for transferring money and checking out your account balance and the ChimpChange Card is for spending and withdrawing money. For example, if the balance displayed in your App is $100.00, you can transfer $100.00 to someone or spend or withdraw $100.00 with your ChimpChange Card.

No. However, we recommend waiting until you have your card before setting up direct deposit. You will need your card to load checks or send card to card transfers.

If you see unauthorized purchases in your transaction details that have been made with your card or account information, please contact customer support immediately at 1-855-HI-CHIMP (1-855-442-4467) option 3 then option 2. You can alternatively contact us through the app by creating a new in-app ticket, please include the transaction amount along with the date of purchase and merchant name. We will be able to assist you with filing a dispute for the charges and ordering a replacement card. 

Once your card arrives and you activate it, you can make purchases, get money straight out of an ATM or get cash back with a purchases anywhere Debit Mastercard is accepted. This is the quickest way to Unload Money.

 

To order a replacement card please call customer service on 1-855-HI-CHIMP (1-855-442-4467) option 3, then option 2, 24 hours a day or choose option 1 or open an in-app ticket within our regular business hours.

Your ChimpChange Prepaid Mastercard is shipped about 48 hours after sign up (depending on the day of the week) and is usually delivered between 8 to 12 days (including weekends) later.

We use the address you used to register for ChimpChange to deliver your ChimpChange Card.

Please let us know if your card has not arrived 18 days after sign up.

We use the address you entered to register for ChimpChange to deliver your card. It can take 7 to 10 business days for your ChimpChange Card to arrive.

If a replacement card needs to be ordered and/or to change your address, please call customer service at 1-855-HI-CHIMP (1-855-442-4467), or by opening a ticket in-app, by going to the Help & Support section of the app menu.

 
 

Yes. If you need a paper statement, you can request one via a ticket through the App. There is a $1.95 fee.

Alternatively, you can export your transaction history by clicking on the link to the right of the "pending" tab in your history. Select the date range you would like to export, and you can then email this to yourself and print it.

A record of all purchases, cash withdrawals, transfers and any other transaction you make with either your ChimpChange Prepaid Mastercard or ChimpChange app is available through the ChimpChange app.

To access your ChimpChange History:

  • Touch ‘History’ on the Home screen (or left menu);
  • Touch a specific history item to expand it and see further details on the transaction.
  • If the transfer contains a photo or video memo a play button will appear. Touch the play button to view the photo or video.
  • The photo or video will load and appear on the screen.

Your ChimpChange account balance is the amount of money you have available to either spend, withdraw or send to someone using ChimpChange. 

There are a few easy ways to get all the help you need from our awesome team.

1. You can give us a call at 1-855-HI-CHIMP (1-855-442-4467) where you can speak to a live rep, activate your card, and change your PIN right over the phone. *Please note that if an agent is calling you, the numbers that may show up are 424-835-6700 or 423-531-4760.

2. You can send us an in-app help ticket right through the Help & Support page of your app.

  • From the home screen tap the 4-lined Menu icon in the top left corner
  • Tap the Help & Support (3rd from the bottom of the list)
  • Tap the blue "Contact Us" button at the top right of the page.
  • Here you can quickly start a text conversation with one of our knowledgeable agents.

3. You can send us an email to support@chimpchange.me. *Please note that if you are contacting us about some sensitive account details the best way to speak to us would be by calling us or opening and in-app help ticket.

It is your responsibility to provide us with true, accurate and complete e-mail address, contact, and other information related to your account, and to maintain and update promptly any changes in this information. You can update information (such as your phone number and e-mail address) by calling us at 1-855-HI-CHIMP (1-855-442-4467), sending an in-app ticket under the Help & Support section of your app or emailing support@chimpchange.me.

Yes. Keep your password and PIN secure by not sharing with anyone and don’t write it down.

To reset your password, please follow the steps below. Please note you will need follow the instructions sent to you via email:

 

- Open the ChimpChange App on your phone

- On the log in screen, touch “Forgot Password?”

- Enter your mobile number and touch “Submit”

- You will receive an SMS and email confirming your request to change your password

- Open the email and follow the instructions for setting up a new password (please be sure to check your junk email folder just in case the forgotten password email is getting caught there)

 

When creating a new password, make sure you are utilizing a combination of letters and numbers.

Please immediately notify us of the loss, theft or unauthorized use of the your ChimpChange Card, and the loss, theft or unauthorized or inadvertent disclosure of any number (including a PIN), secret word or code that might be used to access your card’s funds. If you believe that your card, PIN, or code has been lost or stolen or that someone has transferred or may transfer value from the you card without your authorization, you should immediately contact us by phone at 1-855-HI-CHIMP (1-855-442-4467), in-app ticket, or in writing at 1301 Riverfront Parkway, Suite 112, Chattanooga, TN 37402. We will immediately cancel your card and issue you with a new one once you contact Customer Service.

ChimpChange does not store private or confidential information on your phone. The ChimpChange App establishes a secure connection with our servers only when you are using it. You can read more about ChimpChange’s security policy here.

By Central Bank of Kansas City, a federally regulated bank. Your funds on deposit at Central Bank of Kansas City are FDIC insured.

Your account details are available when you open the app with your password or PIN, but they aren’t stored on your mobile device and we never store your SSN. For more on ChimpChange’s approach to security, you can read our Security Policy here.

As your funds are kept secure in a FDIC insured bank account, we are required by law to do an identification check.

The USA PATRIOT Act requires our banking partner follow Know Your Customer (KYC) procedures on everyone that applies to open a ChimpChange Account. ChimpChange does not see or store your SSN.

Your name, address, mobile number, email address, DOB and SSN. ChimpChange does not see or store your SSN.